Please Read Carefully Prior to Using This Website

Ultragenyx Pharmaceutical Inc. respects the privacy of visitors to its Websites and values the confidence of its customers, partners, patients, and employees. Information gathered here will not be shared with any third party without the explicate consent of the individual.

This Privacy Policy (Privacy Notice) sets forth Ultragenyx’ practices regarding the collection, use, and disclosure of information that you may provide through this site (the Website). Please read this entire Privacy Notice before using this Website or submitting information to Ultragenyx through this Website.

By using this Website and whenever you submit information through this site to Ultragenyx, you agree with the terms of this Privacy Notice and the applicable Term of Use. Use of this Website is conditioned upon your acceptance of the terms and conditions of this Privacy Notice, which is part of and incorporated by reference into, the Term of Use of this Website.

Data Collection

Visitors to Ultragenyx’ websites can generally visit without revealing any personally identifiable information. Ultragenyx only collects personally identifiable data (including, but not necessarily limited to, your name, address, telephone number, and email address and relationship to the Ultragenyx product or program) when you voluntarily submit such information to Ultragenyx through one of our websites.

Ultragenyx maintains the personal information that you voluntarily submit in an electronic database. Ultragenyx may use this information as a means to contact you to obtain additional information, improve this site, or provide you with information that you have requested or additional information which Ultragenyx believes may be of interest to you. Ultragenyx may use this information within the company for performing marketing studies and analyses for internal use. Furthermore, Ultragenyx may share aggregated, non-personally identifiable statistical and other information about users to third parties for any purpose, including commercial purposes, but in such cases will not identify you or any other specific individual. Except as otherwise set forth in the Term of Use of the website or this Privacy Notice, Ultragenyx will not disclose your personal information to third parties without your consent. However, in the event that disclosure of your information by Ultragenyx is required by law, Ultragenyx may disclose such information without obtaining your consent.

Any personally identifiable data collected on this Website may be used and communicated by Ultragenyx, or by a third party individual or company acting on behalf of Ultragenyx, for processing, communications (such as e-mailing and other mailings) and other purposes consistent with this Privacy Notice. For example, Ultragenyx and its agents and contractors may exchange information described in this Privacy Notice with each other or with you over the Internet or intranet systems for the purposes of carrying out the activities and services described above. Agents and contractors of Ultragenyx who have access to personally identifiable information are required to protect this information in a manner that is consistent with this Privacy Notice by, for example, not using the information for any purpose other than to carry out the services they are performing for Ultragenyx.

While Ultragenyx makes every reasonable effort to protect the information collected through its websites, please be aware that there is always some risk involved when submitting data over the Internet. We cannot guarantee that our Website is 100% safe from illegal tampering or “hacking.” Any data transmitted over the Internet may be at risk; however, once it is received at Ultragenyx and entered into the Ultragenyx database, any data you have submitted has the same protection that Ultragenyx extends to its own confidential information.

We may track the total number of visitors to our Website, the number of visitors to each page of our Website, the sequence or duration of visitors to each page, IP addresses, and the domain names of our users Internet Services Providers, and we may analyze these data for trends and statistics in the aggregate, but such information will be in aggregate form only and it will not contain personally identifiable data. Such aggregate information is not linked to any personally identifiable information that can identify any individual.

Kids Privacy Notice

Our Minors Policy is based on the Children’s Online Privacy Protection Act, which defines the term “child” to mean an individual under the age of 13. If you are under 13 years of age, you may not use this site or submit to Ultragenyx information about yourself, including, but not necessarily limited to, your name, address, telephone number or e-mail address without the written permission of your parent or guardian. We suggest that you have your parent register if you are interested in viewing this Website. Only the parent/guardian of a child may submit content and/or photos related to their child. If we discover that any personally identifiable information from a child under the age of 13 has been submitted by someone other than a parent or guardian, we will remove that information from our database as soon as possible.

Visitors between the ages of 13 and 18 must obtain permission from their parent or guardian before registering on this Website, sending any personally identifiable information, participating in online discussions, or submitting content to this Website.

Unless otherwise specified, you must be at least 18 years of age to participate in any online promotion or contest.

Ultragenyx may restrict the ability of any visitor to submit content or to access any part of the Website at Ultragenyx’ sole discretion.

For your reference, the Children’s Online Privacy Protection Act can be found at:

Opt Out/Updating Your Information

If at any time you wish to stop receiving emails or other communications from us, or if you have submitted personally identifiable information through this Website and would like to have that information deleted from our records, please notify us.

You may also request access to your personal information held by Ultragenyx and you may request that we correct or amend your personal data by contacting us by email at or by telephone at 415-884-2800. As a reminder to you, when exchanging emails, any email that you send or receive on your employer’s email system may be the property of your employer. Consequently, your employer may have the ability to review your personal information sent via email.

Links to Third Party Sites

As a convenience to our visitors, our sites currently contain links to a number of other (non- Ultragenyx) sites that we believe may offer useful information. Such links do not constitute an endorsement by Ultragenyx of those other websites, the content displayed therein, or the persons or entities associated therewith. The Privacy Notice presented here does not apply to those sites. You should contact those sites directly for information on their privacy policies, confidentiality agreements, and data collection/distribution procedures.


Our website uses a technology called non-persistent cookies, which is a small data file that a server gives to your browser when you access a website in order to let you access the pages you request and to track the pages visited. Using non-persistent cookies to track page visits helps us analyze our site usage more accurately. In cases in which non-persistent cookies are used, we will not collect your personally identifiable information except with your explicit permission.

If a portion of this Website requires a password, you are giving us explicit permission to use a persistent cookie, which is a small data file that is generated when, as a registered user of this Website, you enter your assigned user ID and password and access the site. This file is stored on your computer, and enables your browser to access each page that is in the password-protected area.

Please note that linked non- Ultragenyx sites may also use cookies. Ultragenyx’ cannot control the use of cookies by these non- Ultragenyx sites. We also want you to know that when you link from this Website to another website, that site may have the ability to recognize that you have come from an Ultragenyx site. If you do not want any other websites to know that you have been on this Website, we recommend that you do not use the links provided in our site. If you have any questions about how third party sites use cookies, you should contact such third parties directly.


This Privacy Notice and the Terms of Use of the Website constitute the complete agreement between the parties with respect to their subject matter and supersede any prior agreement or communication. Ultragenyx reserves the right to modify this Privacy Notice without prior notice. In the event Ultragenyx updates or modifies this Privacy Notice, Ultragenyx shall endeavor to post such updates or modifications on this Website for a period of thirty (30) days following any such modifications. Therefore, you are advised to review this Privacy Notice occasionally, or at least every thirty (30) days. Your continued use of this Website subsequent to Ultragenyx’ notice of modification of this Privacy Notice shall constitute your acceptance of the modified Privacy Notice.

How to contact us:

If you have any questions, comments or concerns about how your personal information is handled on this Website, you may contact the operator of this Website at:

Ultragenyx Pharmaceutical Inc.
60 Leveroni Court,
Novato, CA 94949


Ultragenyx can change this notice anytime. We will post changes to this notice on the Website so you should read this notice again if you come back to this site at another time. If you visit this Website after we make changes, we will think that you and your parent agree with the rules for the Website and you agree with this notice. If you or your parents do not agree, you should let us know by sending us an email at